‭01242 651951‬ info@elitecarspa.co.uk

Privacy Policy

Effective Date: 15th December 2025

Welcome to https://www.elitecarspa.co.uk/ (“Website”, “we”, “our” or “us”).
Elite Car Spa is committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website or booking our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Elite Car Spa is the data controller responsible for your personal data collected via this Website and when you use our services.

Contact details:
Email: info@elitecarspa.co.uk
Phone: 01242 651951
Address: 1 Manchester Park, Cheltenham, GL51 9EJ, United Kingdom

2. Personal Data We Collect

We may collect the following categories of personal data when you interact with us: Elite Car Care

a. Identity & Contact Information

  • Name

  • Email address

  • Phone number

  • Postal address (when booking services)

b. Booking & Service Data

  • Details of services you book

  • Preferences or instructions you provide

c. Website Usage Data
We automatically collect certain technical and usage data via cookies and similar technologies:

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Referring/exit pages

  • Device information

This data does not personally identify you and is used for analytics and improving the Website.

3. How We Use Your Personal Data

We use your personal data for the following purposes: Elite Car Care

  • To provide and manage your bookings and enquiries

  • To communicate with you (confirmation, updates, support)

  • To personalise your experience and improve our services

  • To send marketing communications only if you consent

  • To comply with legal obligations and prevent fraud

4. Legal Basis for Processing

Our lawful basis for processing your personal data includes:

  • Contractual necessity: to fulfil bookings or enquiries you make

  • Consent: where you opt in to receive marketing

  • Legitimate interests: for Website administration and security

  • Legal compliance: to meet data protection and business obligations

5. Cookies & Tracking

We use cookies and similar tracking technologies to improve user experience and track analytics. Cookies may include:

  • Essential cookies: necessary for Website operation

  • Analytics cookies: used to understand Website usage

  • Marketing cookies: only used with consent

You can manage your cookie preferences in your browser or via the cookie consent banner.

6. Marketing Communications

Where you opt in, we may send you updates about our services, offers, and promotions. You can opt out at any time by:

7. Data Sharing & Third Parties

We may share your personal data with:

  • Service providers (e.g., booking management, email systems)

  • Professional advisors (e.g., accountants, lawyers)

  • Legal authorities, if required by law

We do not sell, rent, or share your personal data with third-party marketers without your consent.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no internet transmission is 100% secure — you share data at your own risk.

9. Data Retention

We retain personal data only as long as necessary to:

  • Provide the services you request

  • Comply with legal and regulatory obligations

  • Resolve disputes, enforce agreements, and maintain records

After this period, we will securely delete or anonymise your data.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data

  • Withdraw consent at any time

To exercise any rights, contact us at info@elitecarspa.co.uk.

11. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for their privacy practices — you should read their privacy policies before providing personal data.

12. Changes to this Policy

We may update this Privacy Policy occasionally. The revised policy will be posted here with an updated effective date.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

📧 info@elitecarspa.co.uk
📞 01242 651951